Frequently Asked Questions

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For Questions about tour group and meeting reservations please see our staff page for specific contact information.

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  • Dining Options
    Available Dining Options at the Hotel and in surrounding area
  • General Questions
    General questions about how our hotel staff can help you.
  • Hotel Services
    We thought of the little things (and big things) that will make you feel at ease
  • Pet Policy
    Sheraton Pet Policy-DOGS only see details
  • Reservations
    Information about how to make reservations and our reservation policies.
  • Rooms
    Frequently asked questions about our hotel's rooms and appointments.
  • Transportation
    Transportation information to and from the Sheraton Anchorage Hotel.
  • Dining Options

    Q. Do you have a Sunday Brunch?
      A. Every Sunday in Josephines we serve up a scrumptious brunch with a fantastic view 15 floors above Anchorage.

    Fresh seafood, omelet and waffle station, carved beef, rotating menu of wonderful hot entrees and plenty of desserts.

    Free flowing Champagne or Sparkling Cider to enjoy.

    Each Sunday from 10:00 AM till 2:00 PM 1-907-276-8700. Reservations recommended but not required. $32.95 for adults and $16.95 for children under 12. Kids 4 and under are free.

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    Q. What are your restaurant hours?
      A. Breakfast including our fabulous buffet 6:00 AM-10:00 AM. Lunch 10:00 AM-1:30 PM, Dinner 5:00 PM-10:00 PM

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    General Questions

    Q. How do I get another copy of my hotel stay or meeting receipt?
      A. Contact our accounting department at 907.343.3110

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    Q. I work for the government, do I have to room tax on my room?
      A. You will not have to pay tax if you meet the CC criteria as set out by the federal and state govt.

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    Q. Can you tell me how to make a phone call to/from the hotel?
      A. 1. If guests want to call from room to room what # they should dial? Room # only OR any # before Room number?

    A room with 4 digits is dialed direct (such as 1410 = 1410). A rooms with 3 digits is preceded by the number 2 before dialing direct (410 = 2410)

    2. If in house guests want to dial overseas calls to Japan what # they should dial first?

    You can dial out by calling 8*011*country code*city code*phone number. Bear in mind that charges for overseas calls can be reduced by utilizing a calling card instead of dialing direct. When using a calling card you simply dial 9 then the calling cards 1-800 number.

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    Hotel Services

    Q. Do you have a health club?
      A. Yes, our Health Club features State of the art cardio equipment with TV Monitors and complimentary earphones.

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    Q. Do you offer memberships to your health club?
      A. Regrettably, we do not. As a hotel guest, however use of the health club is complimentary.

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    Q. Can the hotel store my luggage?
      A. We are more than happy to store luggage up to 3 days for our soon to be registered or recently registered guests. They should visit our Bell Staff desk and receive a luggage tag for claiming their bags.

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    Q. Do you offer High Speed Internet Service?
      A. Yes, we do! High speed wired internet service is available at a charge in the sleeping rooms. Wireless service is available at a charge in the lobby, bar and Grille. We also have a business center with computers, printers, and internet service, charged by the minute.

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    Q. Can you store my fish in your freezer after a succesful Alaska Fishing Trip?
      A. Our staff will be more than happy to check your cooler during your stay in Alaska, not just during your stay in our hotel. It is our pleasure to assist you with this. Please check your cooler with our bell staff and let them know your pickup date. They will issue you a claim ticket and store until your date.

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    Pet Policy

    Q. Do you accept pets?
      A. We happily accept dogs at Sheraton according to the "Love that Dog" Policy

    STANDARD Dogs will be welcome at all hotels.

    Weight limit of a dog shall be 80 pounds or less.

    Sheraton Hotels & Resorts will allow dogs to accompany guests in their guestrooms, in accordance with local health codes. Without additional fees, dogs will be provided with a Sheraton Sweet Sleeper Dog Bed (SSDB) if desired, along with a Pet Welcome Pack that provides information and supplies that are useful to a guest traveling with a dog.

    The hotel reserves the right to charge the guests credit card for additional cleaning and excessive damage caused by the dog.

    Guests will be asked to sign a damage waiver (See below)

    DOG WAIVER

    I hereby agree to the following regulations and conditions while staying at The Sheraton Anchorage Hotel with my dog:

    o I agree to keep my dog on a leash or in a carrier while in public areas.

    o I agree to keep my dog out of all food & beverage areas.

    o I agree to be present while any member of the hotel staff, such as housekeeping or engineering, is in the room. Room cleaning must be scheduled in advance for a time when the dog is not in the room or the owner is present

    o I agree to keep my dog with me or a designated individual at all times, and not leave him/her unattended in the room.

    o I agree to prevent noise or any other disturbance by my dog, in the interest of other hotel guests.

    o I agree to pay any additional cleaning bills or repairs should they be required and authorize the hotel to charge my credit card for such charges, even if they are discovered following my departure from the hotel.

    o I agree that, should my dog create any disturbances, which cause complaints to be made to the hotel by other occupants or personnel of the hotel, at the request of the hotel manager, I shall immediately make arrangements to house my dog elsewhere outside the hotel.

    The following is information about my dog: Name: Breed: Size/Weight: The following is my information as well as that of my designated contact in case of an emergency: My Name: Telephone #: Cell phone preferred. Designated contact:

    Telephone #:

    In the event of an emergency, and in the case I cannot be reached, my designated contact will assume full responsibility. I agree to relinquish care of my dog to my designated contact.

    INDEMNIFICATION I further agree that I shall assume full and complete responsibility for any personal injury or property damage caused by the dog suffered by any guest, employees, or invitees of the Hotel including the approved veterinarian and its employees. In the event that such personal injuries or property damage should arise, I agree to indemnify, defend and hold harmless the Hotel and/or Starwood Hotels & Resorts Worldwide, Inc. (Starwood) and the approved veterinarian together with its past or present officers, directors, employees, agents, attorneys, insurers, affiliated companies, successors and assigns, for any claim which may arise.

    GENERAL RELEASE In consideration of the Hotel and or Starwood Hotels & Resorts Worldwide, Inc. permitting me to house my dog at the Hotel for the duration of my stay, I, and my successors and assigns, release and discharge the Hotel and Starwood, together with its past or present officers, directors, employees, agents, attorneys, insurers, affiliated companies, successors and assigns, from all actions, suits, debts, bills, contracts, controversies, agreements, promises, trespasses, damages, judgments, claims and demands whatsoever, in law or equity, known or unknown, which I or my successors or assigns ever had, now have or hereafter can, shall or may have, and including, but not limited to, any claims relating in any way to my stay at the Hotel relating to the presence of my dog on or about the Hotel premises against or relating to The Hotel and or Starwood.

    AGREED TO AND ACCEPTED

    THIS ______ DAY OF __________, 2007

    _________________________________

    By:

    As RELEASOR

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    Reservations

    Q. How can I get the best rates?
      A. Our best rates can be found by clicking the Sheraton reservation link.

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    Q. How do I make reservations for a tour group?
      A. Contact our sales staff for your questions about group and tour reservations.

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    Rooms

    Q. Do your Traditional rooms offer the Sweet Sleeper bed?
      A. Yes! All our rooms and suites offer the Sheraton Sweet Sleeper Bed.

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    Transportation

    Q. Do you have on-site parking?
      A. We have plentiful parking! Our on-site parking is available for hotel guests ($10/night) and for day guests ($12/day)

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    Q. Do you offer airport shuttle service?
      A. Regrettably, we do not offer shuttle service. However, a variety of private transportation options, from Taxi's and Limos to group shuttle services can be viewed at Anchorage.net

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    Q. How can I arrange for Limo/Car Service
      A. Contact our concierge, bethkenney@remingtonhotels.com. Check out the following vendors at the convention bureau site for a good array of options: http://www.anchorage.net/directory.html?subcatid=912

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    ©Sheraton Anchorage Hotel
    401 E. 6th Avenue
    Anchorage, AK  99501

    Email Us
    All emails will be answered with in 2 business days. Please call 907-276-8700 for immediate response.

    Reservations:  1-800-478-8700
    Phone: 907 276-8700
    Fax: 907 276-7561


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